BACKGROUND:

Contour Architectural Designs Limited understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

Please read this Website Privacy Policy carefully and ensure that you understand it. This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Website Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Website Privacy Policy is deemed to occur upon your first use of Our Site or upon your use of Our Products and Services. If you do not accept and agree with this Website Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in clause 15, below. You can read a definition of HTTP Cookies on Wikipedia here: https://en.wikipedia.org/wiki/HTTP_cookie;

Our Site

means this website, Contour-Designs.co.uk;

Our Products Services

means any of Our products and services as provided to You under separate agreement;

“UK and EU Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

“We/Us/Our”

means CONTOUR ARCHITECTURAL DESIGNS LIMITED, a limited company registered in England under 09873015, whose registered address is Building 46, Marlborough Road, Royal Arsenal, London, SE18 6TA and whose main trading address is 70 High Street, Canvey Island, Essex, SS8 8LX.

2. Information About Us

2.1 Our Site is owned and operated by Contour Architectural Designs Limited, a limited company registered in England under 09873015, whose registered address is Building 46, Marlborough Road, Royal Arsenal, London, SE18 6TA and whose main trading address is 70 High Street, Canvey Island, Essex, SS8 8LX. Our VAT number is 229517592.

2.2 Our Data Protection Officer is Alexander Cope-Norris who can be reached by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or my post at either our registered address.

2.3 We are registered with the Local Authority Building Control Network.

3. Scope – What Does This Policy Cover?

This Website Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

5.1 The right to be informed about Our collection and use of your personal data. This Website Privacy Policy should tell you everything you need to know, but you can always contact Us to find out more or to ask any questions using the details in clause 15.

5.2 The right to access the personal data We hold about you. Clause 13 will tell you how to do this.

5.3 The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in clause 15 to find out more.

5.4 The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your personal data that We have. Please contact Us using the details in clause 15 to find out more.

5.5 The right to restrict (i.e. prevent) the processing of your personal data.

5.6 The right to object to Us using your personal data for a particular purpose or purposes.

5.7 The right to data portability. This means that, if you have provided personal data to Us, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.

5.8 Rights relating to automated decision-making and profiling.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in clause 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep Us informed as long as We have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns Ourselves, however, so please contact Us first, using the details in clause 15.

6. What Data Do We Collect?

Depending upon your use of Our Site, We may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see clause 14 for more information about Our use of Cookies and similar technologies Our Cookie Policy which may be found at the footer of each page of Our Site. We do not collect any “special category” or “sensitive” personal data or personal data relating to children or data relating to criminal convictions and/or offences.

The Company provides notice of the category and type of personal data that is collected, held, and processed by the Company (including the collection method or source of such personal data, and the nature and purpose of processing together with the retention periods / duration of the personal data) by posting such details at the following URL: http://contour-designs.co.uk/dpa-personal-data . Any changes will also be posted at this location.

7. How Do We Use Your Personal Data?

Under the Data Protection Legislation, We must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. The nature and purpose for using each type of personal data can also be found at the following URL: http://contour-designs.co.uk/dpa-personal-data .

7.1 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and / or post with information, news and offers on Our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

7.2 Third parties and / or advertisers whose content appears on Our Site may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using Cookies, as detailed below in clause 14. You can control and limit your data used in this way by adjusting your web browser’s privacy settings. Please note that We do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on Our Site.

7.3 We use the following automated system[s] for carrying out certain kinds of decision-making. If at any point you wish to query any action that We take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact Us to find out more using the details in clause 15.

7.4 The following automated decision-making method(s) may be used:

7.4.1 Our systems attempt to match communications sent to You and received from You by email to details held in Our systems to maintain records of your relationship with Us.

8. How Long Will You Keep My Personal Data?

8.1 We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. The duration that we will keep your personal data can be found at the following URL: http://contour-designs.co.uk/dpa-personal-data .

9. How and Where Do We Store Your Data?

9.1 We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

9.1.1 the transfer is to a country, territory, or one or more specific sectors in that country (or an international organisation), that the European Commission has determined ensures an adequate level of protection for personal data;

9.1.2 the transfer is to a country (or international organisation) which provides appropriate safeguards in the form of a legally binding agreement between public authorities or bodies; binding corporate rules; standard data protection clauses adopted by the European Commission; compliance with an approved code of conduct approved by a supervisory authority (e.g. the Information Commissioner’s Office); certification under an approved certification mechanism (as provided for in the Data Protection Legislation e.g. the EU-US Privacy Shield); contractual clauses agreed and authorised by the competent supervisory authority; or provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority;

9.1.3 the transfer is made with the informed and explicit consent of the relevant data subject(s);

9.1.4 the transfer is necessary for the performance of a contract between the data subject and the Company (or for pre-contractual steps taken at the request of the data subject);

9.1.5 the transfer is necessary for important public interest reasons;

9.1.6 the transfer is necessary for the conduct of legal claims;

9.1.7 the transfer is necessary to protect the vital interests of the data subject or other individuals where the data subject is physically or legally unable to give their consent; or

9.1.8 the transfer is made from a register that, under UK or EU law, is intended to provide information to the public and which is open for access by the public in general or otherwise to those who are able to show a legitimate interest in accessing the register.

9.2 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

10. Do We Share Your Personal Data?

10.1 We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

10.2 If We sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same way(s) that We have used it, as specified in this Website Privacy Policy.

10.3 In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10.4 If any personal data is transferred outside of the EEA, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in clause 9.

10.5 In certain circumstances We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the Data Protection Legislation, set out above, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing Your Account).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

12.1 You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

12.2 You may restrict Our use of Cookies. For more information, see clause 15 and Our Cookie Policy which may be found on Our website.

13. How Can I Access My Personal Data?

13.1 If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

13.2 All subject access requests should be made in writing and sent to the email or postal addresses shown in clause 15.

13.3 There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

13.4 We will respond to your subject access request within two weeks and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

14. What Cookies Do We Use and What For?

14.1 All Cookies used by and on Our Site are used in accordance with current UK and EU Cookie Law.

14.2 Our Site uses cookies and similar technologies in order to distinguish you from other users. By using cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read our Cookie Policy carefully which can be found at the following URL: Cookie Policy: http://www.contour-designs.co.uk/cookie-policy and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

15. Contacting Us

If you have any questions about Our Site or this Website Privacy Policy, please contact Us by email at This email address is being protected from spambots. You need JavaScript enabled to view it., by telephone on 01268 690974, or by post at Building 46, Marlborough Road, Royal Arsenal, London, SE18 6TA. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

16. Changes to Our Privacy Policy

We may change this Website Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Website Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Our Core Services

Site / Building Surveys

Building Regulations Drawings

Planning Permission & Architectural Designs

Topographical Surveys

Structural Design

Drainage Surveys

Flood Risk Statements

Get In Touch

For more information on precisely what our architectural consultants and designers can do for your project simply pick up the phone and call our office on 01268 690974 or send a message through our contact page. Whether you’re making a general enquiry or wish to discuss a specific project, a member of our team will be only too happy to help.

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If you want to stay in touch with Contour Architectural Designs, you can signup to our newsletter by clicking on the button below. In accordance with the GDPR, you can unsubscribe at any time by using the link at the bottom of each email.

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